Transform Your Contact Center with Proven Expertise and Personalized Service
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From Present Operations to Future Excellence
We specialize in crafting customized contact center solutions that are as unique as your business. Our expertise spans from bespoke development of agent desktops to intricate, tailored reporting systems.
Streamline Operations with Expert Consulting
Custom Integration and Application
Development Diagnostic
Assessments
Strategic Road Mapping
Technology Implementation
Ongoing Support and Optimization
White label Staffing Fractional Admin
Unlock the Potential of Your Call Center
We begin by conducting thorough contact center assessments and executing strategic upgrades to enhance efficiency and performance. By engaging directly with stakeholders, we delve deep into your current challenges and aspirations, ensuring our solutions are not only innovative but perfectly aligned with your business objectives. Our commitment is to transform your contact center into a powerhouse of productivity and customer satisfaction.
Stakeholder Engagement
We work closely with your team to identify pain points and opportunities for improvement.
Tailored Solutions
Every solution is custom-designed to fit your specific operational needs and future goals.
Expert Development
Specialized in cutting-edge development; on premise or in the cloud.
Strategic Insight
Comprehensive assessments to understand and improve your contact center’s current state and future potential.
Proven Delivery
Track record of successfully implementing robust solutions that enhance customer interaction and operational efficiency.
Trusted By Industry Leaders
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Case Study: Automated Reporting & Multichannel Messaging for a Public Research University
A southwestern U.S. public university modernized its 60-agent contact center by automating reporting with Amazon Connect, AWS Lambda, EventBridge, S3, and CloudWatch. The solution eliminated reliance on a single engineer—saving over $100K annually—while giving leadership real-time visibility and agents streamlined workflows. Built on AWS best practices, the system is scalable, secure, and ready to expand into new channels like email, SMS, and natural language IVR with Amazon Lex.
Case Study: Modernizing a Global Travel Company's Contact Center: Legacy to Amazon Connect
A leading European travel and tourism provider modernized its 150+ agent contact center by migrating from Legacy to Amazon Connect. Square O delivered a secure, scalable solution with Lambda, S3, SES, CloudWatch, and EventBridge for automation, monitoring, and reporting. The migration saved costs, improved agent productivity, and enhanced customer experience. With GDPR/PCI DSS compliance in place, the company is now preparing to expand into email, social media, and natural language self-service with Amazon Lex.
AWS CDK Deployment Guide - Part 2: Deployment
Learn how to go from a clean workspace to a deployed stack with AWS CDK. This walkthrough covers local setup, project scaffolding, adding application code, synthesizing the template, bootstrapping your environment, and deploying—plus simple ways to validate everything in the AWS console.
Transform Your Call Center Strategy
Unlock the Potential of Your Call Center Operations with Expert Consultation