True Experts in the Call Center Space!

From Present Operations to Future Excellence

We specialize in crafting customized contact center solutions that are as unique as your business. Our expertise spans from bespoke development of agent desktops to intricate, tailored reporting systems.

Transform

Streamline Operations with Expert Consulting

Custom Integration and Application

Assessments

Strategic Road Mapping

Technology Implementation

Ongoing Support and Optimization

White Label Staffing

Fractional Admin

Unlock the Potential of Your Call Center

We begin by conducting thorough contact center assessments and executing strategic upgrades to enhance efficiency and performance. By engaging directly with stakeholders, we delve deep into your current challenges and aspirations, ensuring our solutions are not only innovative but perfectly aligned with your business objectives. Our commitment is to transform your contact center into a powerhouse of productivity and customer satisfaction.

Stakeholder Engagement

We work closely with your team to identify pain points and opportunities for improvement.

Tailored Solutions

Every solution is custom-designed to fit your specific operational needs and future goals.

Expert Development

Specialized in cutting-edge development; on-premises or in the cloud.

Strategic Insight

Comprehensive assessments to understand and improve your contact center’s current state and future potential.

Proven Delivery

Track record of successfully implementing robust solutions that enhance customer interaction and operational efficiency.

Technical Expertise Across the Industry’s Leading Platforms

Blog

Discover the Latest News

Blog

AWS CDK Deployment Guide – Part 1: IAM Permissions for Lambda Solutions

Learn how to configure IAM permissions for AWS CDK deployments with a minimal yet effective policy tailored for Lambda-based solutions. This post breaks down the required permissions by service, explains why they matter, and provides a tested IAM policy you can copy and deploy.

Steven Cook
April 30, 2025
Blog

Improving Contact Center Efficiency with Real-Time Queue Monitoring and Automation in AWS

Discover how using Amazon Connect in conjunction with AWS tools can transform contact center operations. Real-time queue monitoring and automation reduce manual workloads, improve resource allocation, and enhance scalability, empowering supervisors to deliver better customer experiences with data-driven efficiency.

Steven Cook
January 28, 2025
Blog

Cisco UCCE Outbound Dialer IVR Campaign Log Walkthrough

I wanted to document this specifically as I feel it’s the most complex flow you will see within UCCE. Before you go through this you will absolutely want to get familiar with the documentation as there are a lot of moving pieces. The diagram below comes straight from said documentation and should help you visualize what you see the logs doing.

David Macias
June 10, 2024

Reviews

"In the time that I have worked with Square O, they have become a true partner in the work we are doing with Amazon Connect. They have taken the time to get to know our business operations, provided ideas for areas that can be improved, and presented efficient solutions to our current pain-points. Working with the SquareO team is a great collaborative experience and I look forward to working with them on future projects."

-Jade Houtz, Texas State One Stop Director

Transform Your Call Center Strategy

Unlock the Potential of Your Call Center Operations with Expert Consultation

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