True Experts in the Call Center Space!
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Agent Speed Dial for Five9
Give your agents the speed and simplicity they need to handle calls more efficiently.
Agent Speed Dial for Five9 is a smart contact solution built to streamline transfers, reduce errors, and boost productivity. Right inside Five9’s Agent Desktop Plus.
No more clunky directories or wasted time. Just fast, accurate, one-click connections.
From Present Operations to Future Excellence
We specialize in crafting customized contact center solutions that are as unique as your business. Our expertise spans from bespoke development of agent desktops to intricate, tailored reporting systems.
Streamline Operations with Expert Consulting
Custom Integration and Application
Assessments
Strategic Road Mapping
Technology Implementation
Ongoing Support and Optimization
White Label Staffing
Fractional Admin
Unlock the Potential of Your Call Center
We begin by conducting thorough contact center assessments and executing strategic upgrades to enhance efficiency and performance. By engaging directly with stakeholders, we delve deep into your current challenges and aspirations, ensuring our solutions are not only innovative but perfectly aligned with your business objectives. Our commitment is to transform your contact center into a powerhouse of productivity and customer satisfaction.
Stakeholder Engagement
We work closely with your team to identify pain points and opportunities for improvement.
Tailored Solutions
Every solution is custom-designed to fit your specific operational needs and future goals.
Expert Development
Specialized in cutting-edge development; on-premises or in the cloud.
Strategic Insight
Comprehensive assessments to understand and improve your contact center’s current state and future potential.
Proven Delivery
Track record of successfully implementing robust solutions that enhance customer interaction and operational efficiency.
Technical Expertise Across the Industry’s Leading Platforms
Discover the Latest News
Getting Started with Webex API using Postman
I recently got a new customer laptop as I am helping them move to Webex Contact Center. It had been a while since I’ve had to setup a new laptop with all my favorite tools and I realized I had some issues connecting Postman to the Webex API from memory. Instead of just looking at the way I had it configured on my Mac I wanted to take the opportunity to use the internet to show me what I had to do. I noticed a few issues with the information I found. Here’s a consolidated guide to getting Postman connected to the Webex API.
Stop Making Agents Leave Five9: Trigger Workflows from ADP
We have built a workflow engine that lets agents trigger forms and other actions directly inside Five9’s Agent Desktop Plus using custom Contact Manager fields. This eliminates switching between windows for tasks like coupons, refunds, or returns. The same engine can also handle routing changes, reporting automation, and credential rotation. The takeaway: use built-in CCaaS features and APIs to simplify agent workflows and boost productivity.
Case Study: Automated Reporting & Multichannel Messaging for a Public Research University
A southwestern U.S. public university modernized its 60-agent contact center by automating reporting with Amazon Connect, AWS Lambda, EventBridge, S3, and CloudWatch. The solution eliminated reliance on a single engineer—saving over $100K annually—while giving leadership real-time visibility and agents streamlined workflows. Built on AWS best practices, the system is scalable, secure, and ready to expand into new channels like email, SMS, and natural language IVR with Amazon Lex.
Reviews
-Jade Houtz, Texas State One Stop Director
Transform Your Call Center Strategy
Unlock the Potential of Your Call Center Operations with Expert Consultation