Square O LLC - 400 S. Elliott Rd., Suite D106, Chapel Hill, NC 27514
Last updated: February 1, 2026
Square O LLC, a North Carolina limited liability company ("Square O"), is committed to the protection of each of our customers' privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard that information when you use our products and services (collectively, the "Service" or the "Services").
Account Information: As a part of our standard processes, we may collect a customer's name, email address, and company information. On occasion, we may need to collect passwords and other customer-centric information to access, implement, test, and support our customers' systems. Communications: Square O routinely collects information you provide when contacting our support team, interacting with our engineers, and other forms of communication. Payment Information: Square O will routinely collect billing address, account information, and, on occasion, payment card details (processed securely through our payment processor).
Usage Data: In the course of using our Services, or engaging our team for technical implementations or infrastructure activities, information about how you use our Services, features accessed, and interaction patterns, may be collected. Device Information: When engaging with Square O, we may automatically collect information such as your IP address, browser type, operating system, and device identifiers. Cookies and Tracking: Often, Square O's systems and/or services may use cookies and similar technologies to enhance your experience and analyze usage patterns.
To provide customer support and responses to client requests; to provide, operate, and maintain our Service; to process transactions and manage accounts; to detect, prevent, or manage technical issues; to monitor and analyze customer use patterns; to provide customers with technical notices and system updates; to identify and prevent security vulnerabilities; to comply with legal obligations and enforce our Terms of Service.
Square O LLC may send text messages to mobile numbers you provide when you consent to receive them, for example to confirm and remind you about scheduled demonstrations, evaluations, and support interactions, and for two-way customer care conversations related to those interactions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact support@squareo.com or +1 843 800 0900. Mobile information sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Square O routinely implements appropriate technical and organizational security measures to protect our customers' information. This may include data encryption when in transit using the latest industry standard processes, encryption of sensitive customer data at rest, access controls and authentication mechanisms, industry-standard secure credential storage, and routine security assessments and updates. While we make every effort to protect your information and the security of your systems, no method of data transmission via the internet is 100% secure. Therefore, we cannot guarantee the absolute security of our customers' systems and data.
Square O will not sell or share your company's personal information. However, we may share your information under the following circumstances: Integration Partners: Square O may share customer data to Partners whose systems or services you choose to connect to Square O systems and partners as part of your workflows. Service Providers: Square O may share customer data with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics). Required Business Transfers: In connection with a merger, acquisition, or sale of assets, Square O may share customer data. Legal Requirements: In any situation wherein Square O is required by law, any regulation, governmental or legal requests or processes, to disclose customer information, we will comply. Protection of Rights: To protect the rights, privacy, safety, or property of Square O, and that of our customers or the public, we will share and disclose data as necessary. Note: As stated in the Text Messaging / SMS section above, mobile information and text messaging opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Square O may retain your information for as long as your account is active or as needed to provide you services. Customers may request deletion of an account and associated data at any time. However, Square O will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Workflow execution logs are retained for 30 days by default.
Depending on the state location of your company, you may have the following rights: Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete information. Deletion: Request deletion of your personal information. Portability: Request the transfer of your data to another service. Opt-Out: Unsubscribe from marketing communications. To exercise these rights, please contact us at support@squareo.com.
Square O conducts business in several countries, including Spain, Portugal, and Australia, among others. However, Square O will ensure appropriate safeguards are in place to protect customer information in accordance with this Privacy Policy.
Square O reviews our policies on an annual basis and may update this Privacy Policy from time to time. We will notify customers of any substantial material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.
If you have questions or concerns about this Privacy Policy, please contact us at support@squareo.com.